Need Help? Explore Our HRWorkplace FAQs
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System Access & Permissions
This may be due to insufficient permissions or incorrect workflow steps. Please verify the line manager’s access rights and ensure they follow the designated process.
The HOD may not have the required role or authority configured in the system. Check their user profile in HRWorkplace and assign the appropriate disciplinary permissions.
The HOD lacked the necessary system rights. This has since been resolved by granting the required permissions.
Leave & Time-Off Management
This is often due to copying and pasting from formatted sources. Always type usernames directly in plain text when using the Setup Management page.
Adjust the leave as follows:
- Go to Main Menu
- Navigate to Leave & Travels
- Leave Request Management
- Select the affected leave transaction
- Click “Adjust Leave”
This issue usually occurs when no valid staff level is assigned. Please ensure that a correct staff level (not a placeholder or fake one) is configured in your profile.
The issue may be due to incorrect date input. Ensure the start date is valid and in the correct format before submission.
Payroll & Compensation
To align with the latest business rules and functionalities introduced in the most recent payroll system update. Regular updates ensure accurate payroll processing.
There was an increase in compensation for the confirmed employee category. Full details should be referenced in the latest compensation documentation
Performance & Confirmation
The system may not support bulk deletion without administrative access. Contact your system administrator for assistance with this task.
Submit the list of affected staff to HR or the system administrator. The list will be processed and updated as requested.
The HOD lacked the necessary system rights. This has since been resolved by granting the required permissions.
Employee Management & Onboarding
HR has been trained on the onboarding process.
Generally it involves;
- Creating the employee profile
- Assigning appropriate roles and levels
- Ensuring all personal and job details are complete in the system
